My phone won’t connect to Bluetooth, and I spent time with support updating the iOS, resetting settings, and running tests. I’m going to the store on Monday, but if my phone isn’t under warranty, will I have to pay full price for a new one? I get how warranties work, but it seems unfair if it’s a problem on Apple’s end.
Depends on what phone you’ve got. If it’s a 12 or newer, they’ll probably do something called a rear system repair, which means moving your display and camera to a new body (so most of the internals are replaced). If your phone is older than that, they might replace it. Did it fail any tests? If it didn’t, they probably won’t fix it because it might be a software issue, not hardware.
If you’re out of warranty, then yeah, you’ll have to cover the costs. It’s like fixing your car without insurance. In the future, it’s a good idea to check the warranty before buying and maybe think about getting AppleCare+ to cover stuff like this. It’s a monthly payment, but it could save you money.
We need more details to know for sure.
If it’s not failing diagnostics, they’ll restore the phone and reinstall iOS. If it’s hardware, it could be a full replacement, rear system, or mid system depending on your model.
If you’re outside the warranty, it also depends on where you live. In Europe, New Zealand, or Australia, you might still be covered by local laws, especially if you bought it in the last few years. In Europe, you’d need to have bought it from Apple, but in Australia and New Zealand, it can be from third-party sellers too.
If none of that fits, then yeah, you’ll have to pay for the repair.
Kiran said:
We need more details to know for sure.
If it’s not failing diagnostics, they’ll restore the phone and reinstall iOS. If it’s hardware, it could be a full replacement, rear system, or mid system depending on your model.
If you’re outside the warranty, it also depends on where you live. In Europe, New Zealand, or Australia, you might still be covered by local laws, especially if you bought it in the last few years. In Europe, you’d need to have bought it from Apple, but in Australia and New Zealand, it can be from third-party sellers too.
If none of that fits, then yeah, you’ll have to pay for the repair.
Thanks for the info! I talked to GeekSquad, and they said the same thing. Appreciate it!
Kiran said:
We need more details to know for sure.
If it’s not failing diagnostics, they’ll restore the phone and reinstall iOS. If it’s hardware, it could be a full replacement, rear system, or mid system depending on your model.
If you’re outside the warranty, it also depends on where you live. In Europe, New Zealand, or Australia, you might still be covered by local laws, especially if you bought it in the last few years. In Europe, you’d need to have bought it from Apple, but in Australia and New Zealand, it can be from third-party sellers too.
If none of that fits, then yeah, you’ll have to pay for the repair.
Thanks for the info! I talked to GeekSquad, and they said the same thing. Appreciate it!
No problem, hope it works out for you!
Kiran said:
We need more details to know for sure.
If it’s not failing diagnostics, they’ll restore the phone and reinstall iOS. If it’s hardware, it could be a full replacement, rear system, or mid system depending on your model.
If you’re outside the warranty, it also depends on where you live. In Europe, New Zealand, or Australia, you might still be covered by local laws, especially if you bought it in the last few years. In Europe, you’d need to have bought it from Apple, but in Australia and New Zealand, it can be from third-party sellers too.
If none of that fits, then yeah, you’ll have to pay for the repair.
What’s the difference between a mid system and rear system repair? My 15 pro max needs a mid system repair, but they didn’t explain what it was.
Kiran said:
We need more details to know for sure.
If it’s not failing diagnostics, they’ll restore the phone and reinstall iOS. If it’s hardware, it could be a full replacement, rear system, or mid system depending on your model.
If you’re outside the warranty, it also depends on where you live. In Europe, New Zealand, or Australia, you might still be covered by local laws, especially if you bought it in the last few years. In Europe, you’d need to have bought it from Apple, but in Australia and New Zealand, it can be from third-party sellers too.
If none of that fits, then yeah, you’ll have to pay for the repair.
What’s the difference between a mid system and rear system repair? My 15 pro max needs a mid system repair, but they didn’t explain what it was.
A rear system is pretty much a full phone without the display or rear camera.
A mid system is like a rear system, but it doesn’t include the back glass, so it’s only for phones with removable glass like yours or the iPhone 14.
Tariq said:
Kiran said:
We need more details to know for sure.
If it’s not failing diagnostics, they’ll restore the phone and reinstall iOS. If it’s hardware, it could be a full replacement, rear system, or mid system depending on your model.
If you’re outside the warranty, it also depends on where you live. In Europe, New Zealand, or Australia, you might still be covered by local laws, especially if you bought it in the last few years. In Europe, you’d need to have bought it from Apple, but in Australia and New Zealand, it can be from third-party sellers too.
If none of that fits, then yeah, you’ll have to pay for the repair.
What’s the difference between a mid system and rear system repair? My 15 pro max needs a mid system repair, but they didn’t explain what it was.
A rear system is pretty much a full phone without the display or rear camera.
A mid system is like a rear system, but it doesn’t include the back glass, so it’s only for phones with removable glass like yours or the iPhone 14.
Got it! So the battery and all the internals will be new, but they’ll keep the display, camera, and back glass?
Thanks for explaining!
Kiran said:
Tariq said:
Kiran said:
We need more details to know for sure.
If it’s not failing diagnostics, they’ll restore the phone and reinstall iOS. If it’s hardware, it could be a full replacement, rear system, or mid system depending on your model.
If you’re outside the warranty, it also depends on where you live. In Europe, New Zealand, or Australia, you might still be covered by local laws, especially if you bought it in the last few years. In Europe, you’d need to have bought it from Apple, but in Australia and New Zealand, it can be from third-party sellers too.
If none of that fits, then yeah, you’ll have to pay for the repair.
What’s the difference between a mid system and rear system repair? My 15 pro max needs a mid system repair, but they didn’t explain what it was.
A rear system is pretty much a full phone without the display or rear camera.
A mid system is like a rear system, but it doesn’t include the back glass, so it’s only for phones with removable glass like yours or the iPhone 14.
Got it! So the battery and all the internals will be new, but they’ll keep the display, camera, and back glass?
Thanks for explaining!
Exactly, all new except for the parts they transfer.
Tariq said:
Kiran said:
Tariq said:
Kiran said:
We need more details to know for sure.
If it’s not failing diagnostics, they’ll restore the phone and reinstall iOS. If it’s hardware, it could be a full replacement, rear system, or mid system depending on your model.
If you’re outside the warranty, it also depends on where you live. In Europe, New Zealand, or Australia, you might still be covered by local laws, especially if you bought it in the last few years. In Europe, you’d need to have bought it from Apple, but in Australia and New Zealand, it can be from third-party sellers too.
If none of that fits, then yeah, you’ll have to pay for the repair.
What’s the difference between a mid system and rear system repair? My 15 pro max needs a mid system repair, but they didn’t explain what it was.
A rear system is pretty much a full phone without the display or rear camera.
A mid system is like a rear system, but it doesn’t include the back glass, so it’s only for phones with removable glass like yours or the iPhone 14.
Got it! So the battery and all the internals will be new, but they’ll keep the display, camera, and back glass?
Thanks for explaining!
Exactly, all new except for the parts they transfer.
Looks like they’re doing mid-system repairs instead of replacing phones nowadays!
It depends on the model, but either way, if you don’t have a warranty, you’ll have to pay for the repair or replacement. That’s just how warranties work.
You’re just describing how warranties work.
If it’s out of warranty, they won’t replace it for free.
Raleigh said:
My phone won’t connect to Bluetooth, and I spent time with support updating the iOS, resetting settings, and running tests. I’m going to the store on Monday, but if my phone isn’t under warranty, will I have to pay full price for a new one? I get how warranties work, but it seems unfair if it’s a problem on Apple’s end.
A warranty is basically a promise that the product will work for a certain number of years. Hardware issues happen eventually. If it’s within the warranty, Apple handles it. If it’s outside, you’re responsible.
Raleigh said:
My phone won’t connect to Bluetooth, and I spent time with support updating the iOS, resetting settings, and running tests. I’m going to the store on Monday, but if my phone isn’t under warranty, will I have to pay full price for a new one? I get how warranties work, but it seems unfair if it’s a problem on Apple’s end.
A warranty is basically a promise that the product will work for a certain number of years. Hardware issues happen eventually. If it’s within the warranty, Apple handles it. If it’s outside, you’re responsible.
Kind of, but warranties usually cover manufacturing issues. AppleCare is more like insurance since it covers stuff like accidental damage.
Raleigh said:
My phone won’t connect to Bluetooth, and I spent time with support updating the iOS, resetting settings, and running tests. I’m going to the store on Monday, but if my phone isn’t under warranty, will I have to pay full price for a new one? I get how warranties work, but it seems unfair if it’s a problem on Apple’s end.
When you buy the phone, you get a warranty that covers stuff like this. You can extend it with AppleCare+, but if you don’t, and your warranty runs out, then you’ll have to pay for repairs or a replacement. That’s how it works with pretty much any electronics company.
If you think that’s unfair, I get it, but you won’t find many devices that come with a lifetime warranty. iPhones don’t.
Raleigh said:
My phone won’t connect to Bluetooth, and I spent time with support updating the iOS, resetting settings, and running tests. I’m going to the store on Monday, but if my phone isn’t under warranty, will I have to pay full price for a new one? I get how warranties work, but it seems unfair if it’s a problem on Apple’s end.
When you buy the phone, you get a warranty that covers stuff like this. You can extend it with AppleCare+, but if you don’t, and your warranty runs out, then you’ll have to pay for repairs or a replacement. That’s how it works with pretty much any electronics company.
If you think that’s unfair, I get it, but you won’t find many devices that come with a lifetime warranty. iPhones don’t.
Yeah, it wouldn’t be reasonable for Apple to offer lifetime warranties for every product they make. Imagine them covering an Apple II from 1978!
Sage said:
Raleigh said:
My phone won’t connect to Bluetooth, and I spent time with support updating the iOS, resetting settings, and running tests. I’m going to the store on Monday, but if my phone isn’t under warranty, will I have to pay full price for a new one? I get how warranties work, but it seems unfair if it’s a problem on Apple’s end.
When you buy the phone, you get a warranty that covers stuff like this. You can extend it with AppleCare+, but if you don’t, and your warranty runs out, then you’ll have to pay for repairs or a replacement. That’s how it works with pretty much any electronics company.
If you think that’s unfair, I get it, but you won’t find many devices that come with a lifetime warranty. iPhones don’t.
Yeah, it wouldn’t be reasonable for Apple to offer lifetime warranties for every product they make. Imagine them covering an Apple II from 1978!
Lol, I bought this less than two years ago. Sorry for asking! I just wanted to be informed before going in. No need to be rude about it 
Linden said:
Sage said:
Raleigh said:
My phone won’t connect to Bluetooth, and I spent time with support updating the iOS, resetting settings, and running tests. I’m going to the store on Monday, but if my phone isn’t under warranty, will I have to pay full price for a new one? I get how warranties work, but it seems unfair if it’s a problem on Apple’s end.
When you buy the phone, you get a warranty that covers stuff like this. You can extend it with AppleCare+, but if you don’t, and your warranty runs out, then you’ll have to pay for repairs or a replacement. That’s how it works with pretty much any electronics company.
If you think that’s unfair, I get it, but you won’t find many devices that come with a lifetime warranty. iPhones don’t.
Yeah, it wouldn’t be reasonable for Apple to offer lifetime warranties for every product they make. Imagine them covering an Apple II from 1978!
Lol, I bought this less than two years ago. Sorry for asking! I just wanted to be informed before going in. No need to be rude about it
You think I’m being rude because I don’t agree that Apple should replace your two-year-old phone for free? 
Raleigh said:
Linden said:
Sage said:
Raleigh said:
My phone won’t connect to Bluetooth, and I spent time with support updating the iOS, resetting settings, and running tests. I’m going to the store on Monday, but if my phone isn’t under warranty, will I have to pay full price for a new one? I get how warranties work, but it seems unfair if it’s a problem on Apple’s end.
When you buy the phone, you get a warranty that covers stuff like this. You can extend it with AppleCare+, but if you don’t, and your warranty runs out, then you’ll have to pay for repairs or a replacement. That’s how it works with pretty much any electronics company.
If you think that’s unfair, I get it, but you won’t find many devices that come with a lifetime warranty. iPhones don’t.
Yeah, it wouldn’t be reasonable for Apple to offer lifetime warranties for every product they make. Imagine them covering an Apple II from 1978!
Lol, I bought this less than two years ago. Sorry for asking! I just wanted to be informed before going in. No need to be rude about it
You think I’m being rude because I don’t agree that Apple should replace your two-year-old phone for free?
No, you’re rude for making fun of a simple question. I appreciate the helpful responses from others, but maybe don’t mock people for trying to understand something