Why won’t my personal hotspot work

General
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@Huxley
Thanks a lot, it’s working now .

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Devi said:
@Huxley
Thanks a lot, it’s working now!

No worries, glad I could help.

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Devi said:
@Huxley
Thanks a lot, it’s working now!

I just had to update the APN settings.

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If you’re looking for support, have you checked the FAQs on this forum? It might have something useful.

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Does your plan include hotspot data? A lot of prepaid plans don’t. Also, I noticed roaming is turned off in your screenshot.

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Darin said:
Does your plan include hotspot data? A lot of prepaid plans don’t. Also, I noticed roaming is turned off in your screenshot.

My friend and I have the same sim and plan. His hotspot works perfectly, but mine doesn’t.

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@Devi
Are you using the same phone model? Sometimes carrier settings don’t load correctly.

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Darin said:
@Devi
Are you using the same phone model? Sometimes carrier settings don’t load correctly.

He has an iPhone 12 Pro Max, and I have an iPhone 15 Plus. Does that matter?

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Devi said:

Darin said:
@Devi
Are you using the same phone model? Sometimes carrier settings don’t load correctly.

He has an iPhone 12 Pro Max, and I have an iPhone 15 Plus. Does that matter?

It might. Some carrier profiles don’t sync well with newer models. Have you tried entering the APN manually?

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@Darin
Here’s a guide to check APN settings: https://placehold.co/600x400.png

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Off-topic, but how does your iPhone show ‘Mobile Service’ instead of ‘Cellular’? Is it a regional thing?

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Ren said:
Off-topic, but how does your iPhone show ‘Mobile Service’ instead of ‘Cellular’? Is it a regional thing?

Set your phone to English (UK). That’s why.

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Ren said:
Off-topic, but how does your iPhone show ‘Mobile Service’ instead of ‘Cellular’? Is it a regional thing?

It shows ‘Mobile Service’ because I bought it in India.

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Devi said:

Ren said:
Off-topic, but how does your iPhone show ‘Mobile Service’ instead of ‘Cellular’? Is it a regional thing?

It shows ‘Mobile Service’ because I bought it in India.

Interesting. Mine’s from UAE, and it says ‘Cellular’. Seems like it’s based on the region.

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@Ren
Yeah, that must be it.

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Ren said:
Off-topic, but how does your iPhone show ‘Mobile Service’ instead of ‘Cellular’? Is it a regional thing?

I set mine to English (India), and it says ‘Mobile Service’ too.

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Maybe the VPN is causing the issue?

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Noor said:
Maybe the VPN is causing the issue?

I turned off the VPN, but it’s still not working.