Helpful tips for iPad problems

@Vanya
I’m not a software developer but new devices have different operating systems and it is very difficult and costly to support all the different types of iOS

Vanya said:
@Linden
If the game developers are smart they’ll remember that not all users have the latest devices

Exactly I mentioned this to them about how not everyone can upgrade in this cost of living crisis They really need to think about this or they will lose a lot of players

@Linden
Hi how do you turn off beautification Thanks

Rylan said:
@Linden
Hi how do you turn off beautification Thanks

Just follow the Wooga link at the bottom of my post above

I got that message too but it’s not our iPads I replied after my iPad was checked because I play other games with higher requirements that have no issues Got a message back that it’s a known problem they are working on fixing it So it’s something wrong on their end

@Payton
At least they admitted it to you It’s a shame they can’t be open with everyone and just acknowledge it and give a timeframe rather than blame the user who will just lose patience and uninstall Also just like you I’ve never had problems with other games until now I’ve been contacting them for some time and lost quite a few diamonds due to game bugs theirs not ours which they won’t acknowledge despite ongoing replies back and forth

For the record that response is a standard reply to almost every issue

Thanks for the info I have two teammates who play on iPads and in the last 24 hours can’t even open the game app Their main issue before this was being kicked out when trying to play competitions They thought it was because so many people worldwide were playing at the same time I think the new update and changes to tasks in my opinion have to be playing a part

@adilarmayz
You’re welcome Oh no Get them to report issues to Wooga’s helpdesk via their phones More reports might help make a difference then turn off the beautifications that route which was a big to do for me and hopefully they can get back on their iPads again

@Linden
Yes hopefully So frustrating I want them to collect the Ace prizes we worked so hard to get

adilarmayz said:
@Linden
Yes hopefully So frustrating I want them to collect the Ace prizes we worked so hard to get

Oh no That must be really frustrating for them and for you The dedicated members we have put in a lot of effort at the end and it’s disappointing to miss out on those rewards Fingers crossed they’re back online soon

I’m sorry what are beautifications and how do you turn them off Thank you

Jai said:
I’m sorry what are beautifications and how do you turn them off Thank you

Sorry for not explaining Beautifications are the things added at the end of the Deja vu or anything animated

@Linden
Thank you so much

@Linden
Just tap on the seal island if you have it or something like it on the side of your island and change it to blank Do the same for anything else Those are the big ones for me The train not so much

@Linden
So you keep them on your boat or sell them is this correct

Jai said:
@Linden
So you keep them on your boat or sell them is this correct

No you can’t sell them I wish They’ll stay in that tab Won’t go in the boat When you tap on them you’ll see options for whether you want it blank or not

@Linden
Ahhh Excellent explanation thanks

Jai said:
@Linden
Ahhh Excellent explanation thanks

You’re welcome I think we should get paid by Wooga to run their helpdesk

How do you turn off beautifications