I had to take mine back and get a new one. They almost didn’t let me return it because they said software issues aren’t covered by the warranty. That made no sense… I literally just bought it like an hour before and hadn’t even finished setting it up.
I was just going through the setup, doing Face ID and data transfer, but it was taking forever and heating up like crazy. So I tried restarting it, but then the screen started glitching, and I couldn’t even get into the phone. So yeah, I went back and swapped it.
Reese said:
Did you try using it without a case on?
Just to clear it up, I don’t have the phone anymore. I already took it back. And yeah, I did try it without the case. I was just putting it on and off while messing with the SIM and trying to keep it safe. That’s why it looks like it’s not on properly in the video.
Just take it to an Apple store. They’ll reinstall the latest iOS for you without charging anything. You can do it yourself too by connecting to a Mac or PC with iTunes. Press and release the volume up, then volume down, then hold the power button until the recovery screen shows up. Your computer will let you restore it. This is just an iOS 18 problem, not a hardware issue.
I work at Apple as a technical specialist, by the way.